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Client Support Technician (CST)

Job ID : SA-CST

City : San Antonio

State : Texas

Country : United States

Client Support Technician (CST)

 

Client Support Technician will be responsible for set up and troubleshoot domains, user accounts and software accounts.  Candidate must be able to configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.   Candidate should be able to add or replace memory, new keyboards, motherboards, and other components. The candidate will be responsible for format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users and classrooms.  Individual will must coordinate with vendors to resolve problems. The candidate shall be able to accomplish the following task(s):

 

·         Diagnose and resolve problems in response to customer reported incidents

·         Research, evaluate, and provide feedback on problematic trends and patterns in Client Support requirements

·         Develops and maintain problem tracking and resolution databases

·         Install, configure, troubleshoot, and maintain customer hardware and software

·         Develop and manage customer service performance requirements

·         Develop Client Support policies, procedures, and standards

·         Provides customer training

·         Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of Client Support services

·         Work with Asset Manager to account for equipment

·         Work with Software Manager to account for software licenses

 

Candidate must have a least 2 years’ experience and hold a Bachelor's Degree. Candidate must be able to pass a government background check.

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